Cost Control

A recent CFO magazine reports that 80 percent of Service Provider bills are incorrect, accounting for customer over payments of 7 percent on average. Also, telecom expenses rank as one of the top four budget items and, yet, they go unquestioned. Furthermore, although the cost of equipment continues to be more reasonable, the cost of quality service and maintenance continues to rise, averaging between $120.00 and $400.00 per hour.

It’s common for receptionists or administrative assistants to handle issues related to telephones and computers. In most cases, these devoted individuals lack the know-how to effectively handle the management of these complex systems. This leads to errors, delays, and omissions that inevitably cause unnecessary expenses or lost revenue. Then, just when they have come to learn and understand your systems, they leave. As a result, all records get lost or misplaced and the process has to start all over again.

When TeleWorks manages your systems, you can count on accurate and up-to-date system documentation. We’ll manage every aspect of your system so that your staff can do what they do best – their job. No longer will your office staff have to sit for hours on the phone trying to handle issues themselves.